Going through the morning routines today, The King asked me if I spent $113 on itunes? Wait, what? No…. why? Because there’s a 113 bucks out of our account for itunes and 111 the other day. I think we’ve been hacked again. I’ll check it out.
Having been hacked and victim of an unauthorised purchase at Gamestop, we have very recently changed cards.
The email comes back from itunes on what we need to do. They suggest calling the bank. Then they can refund if the bank starts an investigation. So as it usually goes the email get s forwarded to me to handle. I called the bank and got started, these things always take time. The bank guy wasn’t very helpful but I kept on with the investigation.
We got to the point of cancelling my card. There was nothing else to do , the transactions weren’t made by us but other transactions from itunes were so cancelling was the only option.I would receive a new one in 7-10days…. 7-10 days! Seriously? Don’t they want me to spend money? Anyway once that was done…he transfered me to the fraud department and I began going through the story again, because these guys don’t talk and you have to repeat it every time. So frustrating. While I was on the phone with her it occurred to me that I hadn’t checked Miss Gremlin’s account, so I logged in … and low and behold……
SHIT! What the fuck!? How did she? What is this?…..
So I politely said to the fraud department lady that I found the problem, it wasn’t fraud and was it possible to stop the cancellation of my card………..Of course NOT Mrs. Mills but you will get a rushed card and you’ll have it in 1-2 days….. I bet it doesn’t have 101 Dalmations on it anymore though… 🙁
Now I had to contact itunes and plead my case and get my money back. I love Apple… Have I mentioned this before? Oh I hope so because Apple has live chat and I could sort it out right away. I explained what was going on, I admitted she was 9.
I’m pretty sure there’s some rules about being at least 14 to have an itunes account. Whatever right? We all do it. Anyway he knew exactly what had happened.
Those pesky in-app purchases. The sneaky app builders nab your password while you’re downloading it and then it’s in the app so if you click yes it just charges your account automatically without asking you to approve it. BOOM! Who doesn’t want more coins in Temple Run? And what kid thinks it would be $99? She thought it was .99cents… yep CENTS!
While he looked over my account he sent me very helpful information on how to put restrictions on and stop those in-app purchases getting in behind your password. Go to settings>general>restrictions….click enable and it will ask you to set up a 4 digit password.
once you get beyond that, you’ll see this screen. Turn the in-app purchase OFF and change your password to immediately.
OK, now you have that covered you won’t get charged….
Then Jason from itunes came back with the news.
I’m pretty cluey and managed to work it out myself with the instructIons he sent over but I asked a couple of extra questions just to make sure. Then I thanked him very much for his time and left the chat. I may have done a little win dance…. We got our money back, luckily.
I then went around the house and restricted all the kids devices. I’m taking ONE TIME courtesy seriously 🙂
Now to explain the new rules to Miss Gremlin and tell her what she did…